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News and Updates:
09.08.2009 - Framlingham Computers now accepts drop-offs, please contact us for more details!
13.03.2009 - Framlingham Computers will soon be accepting computer drop-offs, so no more pesky call out charge!
08.03.2009 - Price Match - We'll beat any computer repair quote in Framlingham! Call for more info.
11.01.2009 - Flyer campaign active. Received a coupon in the mail? Give me a call!
07.01.2009 - New Website goes live.
16.12.2008 - New Product added (Health Check-up).
Something wrong with your computer? Get a Check-up for just £5!
01.11.2008 - Framlingham Computers starts trading.
Current Specials:
- Free Call Out Vouchers (Check specials for details)
- Price Match (Check specials for details)
- No Fix No Fee*
- Flat Fee Call Out Charge - 24/7 |
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No fix, no fee policy
Our no, fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem, then no charge is made to the customer.
If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineers time spent to that point - i.e. a minimum of 2 hours.
If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the engineers time spent to that point - i.e. a minimum of 2 hours.
If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineers time spent to that point.
The policy does not apply to work related to: data recovery, damaged components, or to cases in which the computer has been struck by lightning. |
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| Terms and Conditions |
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